Terms of Service

Appointment Terms

If you have an appointment you no longer need or are unable to keep, please inform us as soon as possible so that it can be offered to another client.

If you are more than 15 minutes late for your appointment you will be asked to make a new appointment or your treatment may be shortened.

Eyelash Extension Warranty

We will always do our best no matter the challenge, whether you need consultancy on your eyelash extension repair, skin type, or whether you have thin eyelashes we are always happy to offer advice. Furthermore if you are not completely satisfied with our Kiki Lashes service*, we offer a free Infill on your original service by reapplying Kiki Lashes in order to make you 100% satisfied**. Kiki Lashes service includes a protective coating.

* whereby your Kiki Lashes have fallen out naturally and you return to a Kiki Lashes​ within 3 days.
**​ the condition of our guarantee requires our customers to follow Kiki Lashes aftercare, this guarantee does not cover 3rd party eyelash removal.


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